Refund policy

 

Thank you for shopping at NeeDoh Style. We are committed to providing you with high-quality sensory stress-relief products. To ensure a smooth experience, please read the following policy carefully.

1. Return Window You have 30 days from the date you receive your item to request a return. Requests made after 30 days cannot be accepted for a refund or exchange.

2. Return Conditions To be eligible for a return, your item must be in its original packaging, unused, undamaged, and in the same condition as when you received it.

3. How to Initiate a Return Please send an email with your order number and the reason for your return to our customer service address: cavers8sandbox@gmail.com. Our support team will process your request within 24-48 hours and provide the return shipping address.

4. Refund Process Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be automatically applied to your original payment method. Please allow 5-10 business days for the funds to reflect in your account.

5. Shipping Costs For returns initiated due to personal preference (e.g., changed mind, ordered wrong item), the return shipping cost is the responsibility of the customer. If the return is due to a product defect or shipping damage, we will cover the return shipping costs.

6. Contact Us If you have any further questions regarding returns or refunds, please do not hesitate to contact us at: Email: cavers8sandbox@gmail.com